We caught up with Nick Martin, Director/Founder & Master Colour Technician of Vital Salon in Taunton, Somerset. The salon opened around a year ago, and now has a team of 8 talented stylists. Vital is a Joico concept salon, and offers a wide range of hair, aesthetic and nail treatments.
Vital was recently nominated for Independent Salon Newcomer at Hairdressers Journal British Hairdressing Business Awards. Nick is extremely proud of this achievement, and he puts the salon’s success down to Salon Control; here’s what he had to say about our software system…
“Salon Control is extremely intuitive. The colour-coded system (red, amber and green) is a quick, visual way of monitoring my stylists’ performance, giving me the power to teach and train my team. I can help them improve their own skills, which in turn helps my salon grow – it’s a win-win for everyone!
Salon Control has some fantastic features. From a marketing point of view, the live text messaging feature is great. Clients can message us to book appointments, and we can also message them with any news or updates. The online booking facility is incredible – we make most of our bookings this way now.
The software also makes our ordering process much easier, as Salon Control is linked to Salon Concepts. We open a tube of colour and scan it into the system, then the very next week it has been re-ordered and is back in the salon. It really helps me to regulate our stock.
Salon Control has been invaluable during the awards process. I have been able to easily view and extract all the data I need, such as utilisation, care factor, rebook rate and client retention, allowing me to demonstrate our salon’s profitability and overall success. The support team are fantastic, and they are always on the end of the phone to help us fix any problems.
Salon Control has saved my life!”